Tech for Good

working together to change lives

Improving access to services by combatting barriers to support.

Problems Can Escalate Without Help

We Take A Whole-Person Approach

Different aspects of our lives are interrelated. An unresolved or unmanaged problem in one area can escalate and cause knock-on impacts in other areas. For example, stressful life events such as bereavement or financial struggles can cause depression . It’s important to be aware of this particularly as one in six adults battle depression, rising to 28% among those aged 16 to 29 (ONS, 2023).

Early Intervention And Support Is Critical

It should be easy to find and access help for any problem, anytime, yet real-world barriers persist—lack of awareness, apprehension, and accessibility issues. While we can’t prevent many of these challenges from happening, we can make it easier for people to get the help they need when they need it.

TAKING A HUMAN APPROACH TO A COMPLEX PROBLEM

Not Knowing Where To Turn

Finding Help Is Hard

In the UK 11.8 million people struggle to find help. 2 in 5 of us delay or give up searching because of this. Navigating fragmented and changing support landscapes, misinformation, and other challenges make this difficult.

Introducing Support Hub

Support Hub is an online directory containing information on thousands of external services including helplines, self-help resources, and support groups for any personal challenge or life event.

“I started this initiative because I know first-hand how difficult and upsetting it can be to struggle to find help for yourself or others. Building up the courage and strength to even start looking for help is hard enough; taking the next step should be easy.”

Cat Divers, National Support Network Founder & CEO

Safeguarding Communities

Our Human-Led Approach

We passionately believe that our human-led (technology-enabled) approach provides better clarity, accuracy and critical evaluation of services to safeguard your communities.

Building on our Founder’s Risk Management background and through years of research and input from hundreds of supporters we have developed market leading data quality strategies, processes and controls.

Collaboration Is Key

Continual Co-Development

Our team continually maintains and improves Support Hub while seeking out new ways to improve access to services. An important aspect of our work is collaboration and co-development with our partners and their communities.

This could be as simple as a user suggesting a missing service. It could also be our partners suggesting new ways we can work with them on specific projects.

WE ARE PIONEERING A WHOLE-PERSON SUPPORT INFRASTRUCTURE TO IMPROVE ACCESS TO SERVICES, WITH 100% OF PROFITS USED TO BUILD A BETTER FUTURE FOR ALL

No-one Should Struggle Alone

Access To Support Is A Right

We believe access to support is a right, not a privilege. We work closely with businesses, charities, other partners and communities to improve access, combat barriers and support and champion the work of those who deliver these vital services.

Our Social Ethos

Social Through And Through

We are proud to be female led and we are also the only company in this space to operate a ‘pay it forward’ scheme – purchase your Support Hub, donate a Support Hub to one of our partner charities to save them time and make sure there is ‘no closed door’ for those in need.

As a Social Enterprise and Community Interest Company our collaborations help to unlock powerful synergies and generate meaningful value for all of our partners – all working towards improving access to support for anyone in need.

Want To Support Our Work?

Let's Work Together

We believe collaboration is key to solving the lack of awareness of support services at scale. Please contact us if you would like to support our work or collaborate on projects which improve access to services.

Free up time to focus on core services

Market-leading scope

UK-wide coverage

Daily monitoring

Next-level search

Unmatched data quality

Connect

A new path to support

Give your customers immediate and unlimited access to your Support Hub where they can discover help anytime.

Equip

Reinforce a culture of care

Equip frontline teams with a simple way to make a difference every day when customers share personal problems, whatever they are.

Customise

Boost your brand

We can tailor the design and customise content to meet the needs of your audience and align with your goals.

Monitor

New data on support needs

Anonymous usage data from your Support Hub will help you identify common pains and spot new opportunities for growth.

Vulnerable Customers

Demonstrate compliance

Implement tools and processes to meet requirements relating to vulnerable customers and customer care.

one platform, many benefits

Business

Teams

Customers

Testimonials

what our clients say

FAQs

Signposting refers to the process of providing information, guidance, or direction to people about relevant support services, resources, or organisations that can assist them with their specific needs or challenges. It can be Directed (where the person in need finds help themselves through information provided), or Assisted (where someone actively helps the person in need to identify specific services). Support Hub assists with both methods.

Support Hub contains information on thousands of vetted support services, guidance and resources available at a national level across England, Scotland, Wales and Northern Ireland. This includes helplines, self-help apps, online information and other helpful tools and resources.

Support Hub is a comprehensive resource and covers over 1,000 common life challenges. At a high-level, this spans mental health, health, relationships, family, work, housing, money, crime, pets and other areas. We continually add to this as the landscape evolves with current events.

National Support Network has developed market-leading strategies, processes and controls to safeguard users. There is a multiple stage vetting process before any information is published, then ongoing human-led and tech-enabled reviews to check data is still correct and meets our requirements as the support landscape evolves. We have many requirements, for example with regard to Suitability we consider aspects such as quality, relevance, and authority.

Yes. Many of our existing clients have adopted Support Hub as a key feature of both their Customer Support and Employee Support programmes, to complement other benefits which they may already have in place such as employee helplines.

Support Hub makes helping customers in need effortless

3000+

services

25,000+

users

1000+

problems