Market Leaders
Signpost customers in need
with ease and confidence
NSN provides companies with immediate access to market-leading quality, vetted and continually updated information on 3000+ services – easily shared through white-labelled Support Hub websites.
Trusted across sectors
Free up time to focus on core services
Market-leading scope
UK-wide coverage
Daily monitoring
Next-level search
Unmatched data quality
Connect
A new path to support
Give your customers immediate and unlimited access to your Support Hub where they can discover help anytime.
- Provide an easy route to help right away
- Example content and tips in Comms Toolkit
- Customisable content - posters, leaflets etc.
Equip
Reinforce a culture of care
Equip frontline teams with a simple way to make a difference every day when customers share personal problems, whatever they are.
- Guide customers to your Support Hub
- Compassionate and consistent interactions
- Staff guidance and training available
Customise
Boost your brand
We can tailor the design and customise content to meet the needs of your audience and align with your goals.
- Create more meaningful brand connections
- Edit design elements to suit your brand
- Add your own content and listings
Monitor
New data on support needs
Anonymous usage data from your Support Hub will help you identify common pains and spot new opportunities for growth.
- Identify priority areas of customer support
- New insights for product development
- Highlights areas to explore charity partnerships
Vulnerable Customers
Demonstrate compliance
Implement tools and processes to meet requirements relating to vulnerable customers and customer care.
- Make customers aware of support options
- Equip frontline staff to help customers
- Report on customer needs and outcomes
one platform, many benefits
Business
- Improve and optimise operations
- Better customer experiences
- Enhance social brand values
- Demonstrate compliance
- A more engaged workforce
Teams
- Reduce pressure
- Less emotional burnout
- Find help for themselves
- Improve wellbeing
- Become more resilient
Customers
- Find help for themselves
- Reduces stress
- Improve wellbeing
- Become more resilient
- Appreciative of support
Testimonials
what our clients say
Glasgow Clyde College
The City of Edinburgh Council
The Prince's Trust
CEIS
FedCap Employment
Nightline Association
FAQs
Signposting refers to the process of providing information, guidance, or direction to people about relevant support services, resources, or organisations that can assist them with their specific needs or challenges. It can be Directed (where the person in need finds help themselves through information provided), or Assisted (where someone actively helps the person in need to identify specific services). Support Hub assists with both methods.
Support Hub contains information on thousands of vetted support services, guidance and resources available at a national level across England, Scotland, Wales and Northern Ireland. This includes helplines, self-help apps, online information and other helpful tools and resources.
Support Hub is a comprehensive resource and covers over 1,000 common life challenges. At a high-level, this spans mental health, health, relationships, family, work, housing, money, crime, pets and other areas. We continually add to this as the landscape evolves with current events.
National Support Network has developed market-leading strategies, processes and controls to safeguard users. There is a multiple stage vetting process before any information is published, then ongoing human-led and tech-enabled reviews to check data is still correct and meets our requirements as the support landscape evolves. We have many requirements, for example with regard to Suitability we consider aspects such as quality, relevance, and authority.
Yes. Many of our existing clients have adopted Support Hub as a key feature of both their Customer Support and Employee Support programmes, to complement other benefits which they may already have in place such as employee helplines.
