Thank you for using National Support Network CIC services. This page explains the terms which govern usage of our services.
1.6 You must be 16 or over or have consent from a parent or guardian to view or use the Directory.
1.7 Our Directory is for people living in the United Kingdom. We do not represent that material available on or through our Directory is appropriate for use or available in other locations.
3. CHANGES TO THE DIRECTORY
3.1 We frequently update the Directory and make changes to the Content (as defined in clause 5.1) at any time. However, please note that any of the Content on our Directory may be out of date at any given time and we are under no obligation to update it.
3.2 Although we use our reasonable efforts to update the Content, we make no representations, warranties or guarantees, whether expressed or implied that the Content is free from errors or omissions, accurate, complete or up-to-date.
4. USE OF OUR DIRECTORY
4.1 Access to our Directory is provided through partnerships. We do not guarantee that the Directory, or any Content or other information on it will always be available or uninterrupted.
4.2 You have permission for temporary use of our Directory, but we can withdraw, suspend, restrict, discontinue or change all or any part of our Directory at any time without telling you and without being legally responsible to you.
5.1 The Directory services may include content provided by us or other users of the Directory or partners we work with, including but not limited to:
5.1.1 Information displayed relating to third-party support services or resources within the core NSN Directory (“Listings”);
5.1.2 Any other materials or information provided by others, including partnership organisations that bring our services to you (“Information”).
5.2 Users may suggest a Listing to us via the “Something missing?” button on our Directory. In order to qualify as a Listing, the suggested service or resource must meet our content criteria, including that it: (a) helps resolve or better manage a life challenge; (b) is available nationally across England, Scotland, Wales and/or Northern Ireland; and (c) is relevant to a UK audience. We reserve the right to delete, edit, remove or not publish Listing suggestions without prior notice.
5.3 You understand that when you suggest content, including but not limited to Listings and Feedback, this content may be distributed or syndicated to or published publicly on: (i) this and other “NSN” branded environments (including but not limited to social media and/or promotional materials) and; (ii) other third party websites.
6. INTELLECTUAL PROPERTY RIGHTS
6.1 We are the owner or licensee of all intellectual property rights in our Directory, and in the material we publish on it (the “Content”). This material includes, but is not limited to, the design, layout, look, appearance, Submissions and graphics. Our material is protected by copyright laws and treaties around the world. All such rights are reserved and unless otherwise specified, the authors of such works asserts their moral right under Chapter 4 of the Copyright, Designs and Patents Act 1988 to be identified as the author of the relevant works.
6.2 We own or licence the Content of our services and provide it to you for your informational purposes only. You must not use or exploit any part of the Content on our Directory services for commercial purposes without notifying us of your intentions and obtaining a licence to do so from us or our licensors.
6.4 Nothing on our Directory services should be construed as granting, by implication or otherwise, any licence or right in or to our intellectual property rights without our express written permission.
6.5 We make no representations or warranties of any kind as to the accuracy, reliability, currency, or completeness of Content or that the provision of services through our Directory services meets your requirements or expectations. Inclusion of Content does not mean that we support or recommend a specific service or other information. We are not responsible or liable for any decisions you may make in reliance on the Content. Your use of our services is at your sole risk.
6.6 If you wish to complain or contact us about Content please use the contact form (link below).
7. OUR LEGAL RESPONSIBILITY TO YOU
7.1 NSN provides general information only. As such, Content is not intended to be and is not a substitute for professional advice, diagnosis or treatment. Nothing on our Directory services (including but not limited to third party links from our Directory) should be construed as the giving of advice or the making of a recommendation regarding any decision or action relating to your health and wellbeing, or the health and wellbeing of others.
7.2 It is up to you to contact a professional if you are concerned about the health and wellbeing of yourself or someone else. You should consult a qualified professional regarding questions or decision relating to your health or wellbeing. If you or anyone you know is in immediate danger, you should contact the emergency services (dial 999 in the UK).
7.4 Subject to clause 7.3, we:
7.4.1 exclude all implied conditions, warranties, representations or other terms that may apply to our Directory services or any Content on it; and
7.4.2 will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
(a) use of or inability to use our Directory services; or
(b) use of or reliance on any Content displayed on our Directory services.
In particular, we will not be liable for:
(c) loss of profits, sales, business or revenue;
(d) business interruption;
(e) loss of anticipated savings;
(f) loss of business opportunity, goodwill or reputation; or
(g) any indirect or consequential loss or damage.
9. VIRUSES, HACKING AND OTHER OFFENCES
9.1 We use reasonable endeavours to ensure that our Directory services do not contain or disseminate any viruses or material which is malicious or technologically harmful. However, we do not guarantee that our Services will be secure or free from bugs or viruses and we are not liable for any loss or damage caused by viruses or other technologically harmful material that may infect your device, equipment, software, data or other proprietary material due to your use of the Directory services.
9.2 You are responsible for making all arrangements necessary for you to have access to our Services, including configuring your information technology, computer programmes and platform in order to access our Directory services. You should use your own virus protection software.
9.3.1 attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit or distribute all or any portion of the Directory services or its Content in any form or media or by any means;
9.3.2 attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Directory services;
9.3.4 access all or any part of the Directory services in order to build a product or service which competes with the Directory services;
9.3.5 use the Directory services to provide services to third parties; or
9.3.6 misuse our Directory services, including by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Directory services, the server on which our Directory services are stored or any server, computer or database connected to our Services. You must not attack our Directory services via a denial-of-service attack or a distributed denial-of-service attack.
9.4 If you do anything which is a criminal offence under the Computer Misuse Act 1990, your right to use the Directory services will end straight-away. We will report you to the relevant authorities and give them your identity.
10. LINKS FROM OUR DIRECTORY SERVICES
10.1 Links from our Directory services to other websites are only for information. Although specific links provided on our Directory services (such as Listings) are vetted in accordance with clause 6, any Links on our should not be interpreted as approval by us of those linked websites or information you may obtain from them. We don’t accept responsibility for the information provided by other websites or any loss you suffer from using them.
11. DATA PROTECTION
13. GOVERNING LAW
13.1 These Terms will be governed by English law and subject to the non-exclusive jurisdiction of the English courts.
Last updated: November 2023.