supportING YoUr Customers

Drive Better Customer Experiences And Outcomes

Times Are Challenging

Customers Are Facing A Wide Range Of Problems

Staff can lend a sympathetic ear but may:

It’s Difficult To Know Where To Point Customers In Need

Guiding customers to help is hard due to the:

How can you consistently support all of your customers?

Introducing Support Hub

Signpost Customers To Suitable Support

Support Hub is an online directory containing information on thousands of external services including helplines, self-help resources, and support groups for any personal challenge or life event.

“Where organisations add value, customers recognise this – be it through advice or guidance, a listening or supportive position, we remember this. And we also remember the opposite when an organisation doesn’t show us care and attention.”

Jo Causon, Institute of Customer Service

Support Hub

Serving All Support Needs

Offers a broad pathway which is continually updated — a safety net for all customers aligned with customer-centric, CSR/ESG and EDI goals.

Anonymised Analytics

New Customer Insights

Track impact and key customer challenges to inform decision-making. We can help you access help from our charity partners such as training and webinars.

Societal Benefits

A Collaborative Network

With our pay-it-forward scheme donate Support Hub to a charity of your choice and access new opportunities aligned with your CSR or ESG goals.

It's Easy To Put In Place

A Safety Net For ALL OF YOUR Customers

Keeping track of support landscapes and making sure directories reflect the diversity of your customer base is extremely challenging. We can identify, vet and deliver up-to-date information on thousands of the best services on your behalf.

01

Sign Up For Your Free Trial

During your trial we’ll guide you to the best plan for your needs (the most popular is a co-branded external site but other options are available)

02

Customise Your Support Hub

Confirm your unique Support Hub URL and any customisation needs (if included in your Plan). For example, you can add details of your own services.

03

Share Access To Your Hub

Share your Support Hub link with your customers and staff aided by our Comms Guidance. Training and other bespoke assistance is available on request.

Reinforce A Caring Culture

Connecting Staff With Your Brand Values

Not only does Support Hub provide a safety net for your customers and make conversations a little more personal and thoughtful, but it can also foster a deeper connection between staff and your brand’s purpose – confident, motivated and equipped to support customers in need.

FAQs

Frequently Asked Questions

Support Hub is a website, not an app. This helps us to deliver seamless access for all users across devices without the need any downloads. No download or log-in required to access it! Just share the link to your own Support Hub site or integration.

Yes, each Support Hub is unique to each partner. This helps to amplify your brands social ethos, deliver a seamless experience and access insights on those who you are supporting.

Yes, Support Hub can also be easily added to your own site or app through a widget. All data is dynamically updated in the backend so you will always have the most up-to-date version.

Safeguarding vulnerable people and helping, not hindering, access to support are our top priorities. We have award-winning experience in this area. Our market-leading data quality strategy, processes and controls help us to achieve this.

No, we firmly and passionately believe in safeguarding users. Scraping content or merging content from external sources with lower data quality standards can lead to disappointment, confusion or further harm, ultimately setting someone back in their journey to support.

Yes, you are able to easily add and edit your own content on our Standard, Premium and Enterprise plans. This ranges from adding your logo and information on your own support services through to full editorial control of content.

A Collaborative Network

Trusted By

Join our growing network of partners to help your audiences and communities to connect with support services.

Shaping A Better Future Together

Amplifying Social Impact

By partnering with us your customers benefit, your people benefit, your business benefits and wider society benefits.

Charities, community, and voluntary groups that deliver many essential support services need help as well. That’s why, as a Social Enterprise and Community Interest Company, we work closely with them to champion, support, and reward their work.

Want To See How We Can Help Your Customers?

Start your free trial today.