supportING YoUr Communities
A Digital Pathway To Support For Everyone
Times Are Challenging
Residents Are Facing A Wide Range Of Problems
Many citizens fall through the cracks of support services because:
- They don’t feel like they’re right for their situations
- Local support for their situation might not be available
- They want to access support in other ways
It’s Difficult To Know Where To Point Residents In Need
Guiding citizens to help is hard due to the:
- Vast range of personal situations and circumstances
- Fragmented and continually changing service landscapes
- Time needed to research and update service information
How can you offer support for everyone in your community?
Introducing Support Hub
Signpost Communities To Suitable Support
Support Hub is an online directory containing information on thousands of external services including helplines, self-help resources, and support groups for any personal challenge or life event.
“Edinburgh Council provides essential services, and our aim is to provide simple and easy to access information, support and advice for our citizens. Our engagement with NSN has proved invaluable in sharing information that complements Council services and tackles issues that are relevant to people living or visiting the city.
This has been achieved by augmenting our local support network, with comprehensive signposting to a wide range of national support services. This project was delivered quickly and effectively and resulted in a search tool being embedded in the Council’s website.
This directory continues to evolve, with the addition of new services and further focused support. NSN has been an excellent partner, responsive to feedback and actively engaging with the Council as we continue to develop ways to promote this important tool.”
Neil Jamieson, Head of Customer Services, The City of Edinburgh Council
Support Hub
Serving All Support Needs
Offers a simple pathway to support options which may be better suited to individual situations and preferences, including for traditionally underrepresented groups.
Anonymised Analytics
New Customer Insights
Track impact and key community challenges to inform local needs analyses and decision-making. We can help you access help from our charity partners such as training and webinars.
Societal Benefits
A Collaborative Network
With our pay-it-forward scheme donate Support Hub to a charity of your choice and access new opportunities aligned with your CSR or ESG goals.
It's Easy To Put In Place
A Safety Net For Your Communities
Many local authorities are facing difficult choices to cut and scale down services, included those delivered by local community and voluntary services. Keeping track of wider support landscapes is challenging. Make sure no-one is left behind.
01
Sign Up For Your Free Trial
During your trial we’ll guide you to the best plan for your needs (the most popular is a co-branded external site but other options are available)
02
Customise Your Support Hub
Confirm your unique Support Hub URL and any customisation needs (if included in your Plan). For example, we can add information on local services.
03
Share Access To Your Hub
Share your Support Hub link with your communties and staff aided by our Comms Guidance. Training and other bespoke assistance is available on request.
Add Local Services
Mapping The Entire Support Network
We provide that backdrop of national services to which we can plug in information on local services. That way we can make sure everyone, including those from traditionally underrepresented groups, are encouraged and able to find help that suits their individual needs and circumstances.
FAQs
Frequently Asked Questions
Support Hub is a website, not an app. This helps us to deliver seamless access for all users across devices without the need any downloads. No download or log-in required to access it! Just share the link to your own Support Hub site or integration.
Yes, each Support Hub is unique to each partner. This helps to amplify your brands social ethos, deliver a seamless experience and access insights on those who you are supporting.
Yes, Support Hub can also be easily added to your own site or app through a widget. All data is dynamically updated in the backend so you will always have the most up-to-date version.
Safeguarding vulnerable people and helping, not hindering, access to support are our top priorities. We have award-winning experience in this area. Our market-leading data quality strategy, processes and controls help us to achieve this.
No, we firmly and passionately believe in safeguarding users. Scraping content or merging content from external sources with lower data quality standards can lead to disappointment, confusion or further harm, ultimately setting someone back in their journey to support.
Yes, you are able to easily add and edit your own content on our Standard, Premium and Enterprise plans. This ranges from adding your logo and information on your own support services through to full editorial control of content.
A Collaborative Network
Trusted By
Join our growing network of partners to help your audiences and communities to connect with support services.
Shaping A Better Future Together
Amplifying Social Impact
By partnering with us your communities benefit, your people benefit, your business benefits and wider society benefits.
Charities, community, and voluntary groups that deliver many essential support services need help as well. That’s why, as a Social Enterprise and Community Interest Company, we work closely with them to champion, support, and reward their work.
