Tech for Good
working together to change lives
Improving access to services by combatting barriers to support.
Problems Can Escalate Without Help
We Take A Whole-Person Approach
Different aspects of our lives are interrelated. An unresolved or unmanaged problem in one area can escalate and cause knock-on impacts in other areas. For example, stressful life events such as bereavement or financial struggles can cause depression . It’s important to be aware of this particularly as one in six adults battle depression, rising to 28% among those aged 16 to 29 (ONS, 2023).
Early Intervention And Support Is Critical
It should be easy to find and access help for any problem, anytime, yet real-world barriers persist—lack of awareness, apprehension, and accessibility issues. While we can’t prevent many of these challenges from happening, we can make it easier for people to get the help they need when they need it.
TAKING A HUMAN APPROACH TO A COMPLEX PROBLEM
Not Knowing Where To Turn
Finding Help Is Hard
In the UK 11.8 million people struggle to find help. 2 in 5 of us delay or give up searching because of this. Navigating fragmented and changing support landscapes, misinformation, and other challenges make this difficult.
Introducing Support Hub
Support Hub is an online directory containing information on thousands of external services including helplines, self-help resources, and support groups for any personal challenge or life event.
“I started this initiative because I know first-hand how difficult and upsetting it can be to struggle to find help for yourself or others. Building up the courage and strength to even start looking for help is hard enough; taking the next step should be easy.”
Cat Divers, National Support Network Founder & CEO
Safeguarding Communities
Our Human-Led Approach
We passionately believe that our human-led (technology-enabled) approach provides better clarity, accuracy and critical evaluation of services to safeguard your communities.
Building on our Founder’s Risk Management background and through years of research and input from hundreds of supporters we have developed market leading data quality strategies, processes and controls.
Collaboration Is Key
Continual Co-Development
Our team continually maintains and improves Support Hub while seeking out new ways to improve access to services. An important aspect of our work is collaboration and co-development with our partners and their communities.
This could be as simple as a user suggesting a missing service. It could also be our partners suggesting new ways we can work with them on specific projects.
WE ARE PIONEERING A WHOLE-PERSON SUPPORT INFRASTRUCTURE TO IMPROVE ACCESS TO SERVICES, WITH 100% OF PROFITS USED TO BUILD A BETTER FUTURE FOR ALL
No-one Should Struggle Alone
Access To Support Is A Right
We believe access to support is a right, not a privilege. We work closely with businesses, charities, other partners and communities to improve access, combat barriers and support and champion the work of those who deliver these vital services.
Our Social Ethos
Social Through And Through
We are proud to be female led and we are also the only company in this space to operate a ‘pay it forward’ scheme – purchase your Support Hub, donate a Support Hub to one of our partner charities to save them time and make sure there is ‘no closed door’ for those in need.
As a Social Enterprise and Community Interest Company our collaborations help to unlock powerful synergies and generate meaningful value for all of our partners – all working towards improving access to support for anyone in need.
Want To Support Our Work?
Let’s Work Together
We believe collaboration is key to solving the lack of awareness of support services at scale. Please contact us if you would like to support our work or collaborate on projects which improve access to services.
Free up time to focus on core services
Market-leading scope
UK-wide coverage
Daily monitoring
Next-level search
Unmatched data quality
Connect
A new path to support
Give your customers immediate and unlimited access to your Support Hub where they can discover help anytime.
- Provide an easy route to help right away
- Example content and tips in Comms Toolkit
- Customisable content – posters, leaflets etc.
Equip
Reinforce a culture of care
Equip frontline teams with a simple way to make a difference every day when customers share personal problems, whatever they are.
- Guide customers to your Support Hub
- Compassionate and consistent interactions
- Staff guidance and training available
Customise
Boost your brand
We can tailor the design and customise content to meet the needs of your audience and align with your goals.
- Create more meaningful brand connections
- Edit design elements to suit your brand
- Add your own content and listings
Monitor
New data on support needs
Anonymous usage data from your Support Hub will help you identify common pains and spot new opportunities for growth.
- Identify priority areas of customer support
- New insights for product development
- Highlights areas to explore charity partnerships
Vulnerable Customers
Demonstrate compliance
Implement tools and processes to meet requirements relating to vulnerable customers and customer care.
- Make customers aware of support options
- Equip frontline staff to help customers
- Report on customer needs and outcomes
one platform, many benefits
Business
- Improve and optimise operations
- Better customer experiences
- Enhance social brand values
- Demonstrate compliance
- A more engaged workforce
Teams
- Reduce pressure
- Less emotional burnout
- Find help for themselves
- Improve wellbeing
- Become more resilient
Customers
- Find help for themselves
- Reduces stress
- Improve wellbeing
- Become more resilient
- Appreciative of support
Testimonials
what our clients say
“We’ve seen improved call quality, compliance, and higher customer satisfaction. NSN enhances vulnerability checks and improves agents’ conversational style and listening skills. Our agents now feel empowered and confident to ask sensitive questions, knowing that there is a tailored signposting solution.”
Dr Neda MahmoodiIndustrial-organisational Psychologist, UK Debt Service
“Students all have different needs and we’ve found that using NSN’s Support Hub to complement our face-to-face support and internal online resources provides greater information on available support options. It has been customised for us and this has allowed us to publicise the service for both students and staff.”
David MarshallAssistant Principal: Student Experience
Glasgow Clyde College
“Our engagement with NSN has proved invaluable in sharing information that complements Council services and tackles issues relevant to people living or visiting the city. NSN’s Support Hub augments our local support network with information on national services to deliver more comprehensive signposting.”
Neil JamiesonHead of Customer Services
The City of Edinburgh Council
“Support Hub helps streamline our operations and maximise efficiency. The diverse range of challenges young people encounter demands a multifaceted support system. NSN helps us meet these needs, empowers young people to find tailored help and for us to focus support where it’s needed most.”
Jenny LangnesHead Of Customer Experience
The Prince’s Trust
“We wanted to support our staff on a wide range of issues, many of which they might not feel comfortable discussing openly with line managers or colleagues. Support Hub is an invaluable and intuitive resource, acting as a safe and anonymous space, where employees can seek assistance for whatever they are struggling with.”
Joanne SeagraveExecutive Operations Manager
CEIS
“Support Hub is an invaluable tool that helps us signpost our customers and our people to thousands of external services. We’ve seen the positive impact that the Support Hub has had and highly recommend NSN and Support Hub to anyone who wants to make a difference in their lives and communities.”
Alex BorlandCustomer Products and Provisions Manager
FedCap Employment
“Partnering with Support Hub has been transformative in providing support in a confidential and accessible manner. The intuitive design and seamless integration have made it an essential component of our wellbeing strategy, ensuring our team members have the tools they need to thrive in all aspects of their lives.”
Nick ElstonCEO, Forging People
“Our late-night student volunteer listening services often involve signposting students in need to appropriate help. Support Hub enables our listeners to focus on offering support, rather than keeping databases of services up to date. It has freed up their time to listen to more students in need.”
Nightline Association
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FAQs
Signposting refers to the process of providing information, guidance, or direction to people about relevant support services, resources, or organisations that can assist them with their specific needs or challenges. It can be Directed (where the person in need finds help themselves through information provided), or Assisted (where someone actively helps the person in need to identify specific services). Support Hub assists with both methods.
What services do you signpost to?
Support Hub contains information on thousands of vetted support services, guidance and resources available at a national level across England, Scotland, Wales and Northern Ireland. This includes helplines, self-help apps, online information and other helpful tools and resources.
Support Hub is a comprehensive resource and covers over 1,000 common life challenges. At a high-level, this spans mental health, health, relationships, family, work, housing, money, crime, pets and other areas. We continually add to this as the landscape evolves with current events.
What data quality checks do you do?
National Support Network has developed market-leading strategies, processes and controls to safeguard users. There is a multiple stage vetting process before any information is published, then ongoing human-led and tech-enabled reviews to check data is still correct and meets our requirements as the support landscape evolves. We have many requirements, for example with regard to Suitability we consider aspects such as quality, relevance, and authority.
Can my teams use Support Hub too?
Yes. Many of our existing clients have adopted Support Hub as a key feature of both their Customer Support and Employee Support programmes, to complement other benefits which they may already have in place such as employee helplines.
Support Hub makes helping customers in need effortless
3000+
services
25,000+
users
1000+
problems
