Supporting Your Students
Helping Students To Discover Support
Times Are Challenging
Students Are Facing A Wide Range Of Problems
It can be difficult for students to find support:
- During out-of-hours when student services are closed
- Student services can't help with everything directly
- Students may prefer to seek support themselves
It’s Difficult To Know Where To Point Students In Need
Guiding students to help is hard due to the:
- Vast range of personal situations and circumstances
- Fragmented and continually changing service landscapes
- Time needed to research and update service information
How can you provide easy access to support for any problem, anytime?
Introducing Support Hub
Signpost Students To Suitable Support
Support Hub is an online directory containing information on thousands of external services including helplines, self-help resources, and support groups for any personal challenge or life event.
“As a large urban FE College with a community focus, we deliver learning and teaching to almost 17,000 students and support an incredibly diverse student population. We offer a range of bespoke support services and have partnered with NSN to provide our students with an accessible information service on support that is available on a local and national scale.
This is particularly helpful for students who are unsure of what support they need so they can search and discover services or they can look at available support information independently if they feel nervous about talking to a member of staff. It also reassures students that College staff are available to help too.”
David Marshall, Assistant Principal Student Experience, Glasgow Clyde College
Support Hub
Serving All Support Needs
Offers a broad pathway which is continually updated — a safety net for all students including traditionally underrepresented groups.
Anonymised Analytics
New Student Insights
Track impact and key customer challenges to inform decision-making. We can help you access help from our charity partners such as training and webinars.
Societal Benefits
A Collaborative Network
With our pay-it-forward scheme donate Support Hub to a charity of your choice and access new opportunities aligned with your CSR or ESG goals.
It's Easy To Put In Place
A Safety Net For All Of Your Students
Keeping track of support landscapes and making sure directories reflect the diversity of your student population is extremely challenging. We can identify, vet and deliver up-to-date information on thousands of the best services on your behalf and make it accessible 24/7.
01
Sign Up For Your Free Trial
During your trial we’ll guide you to the best plan for your needs (the most popular is a co-branded external site but other options are available)
02
Customise Your Support Hub
Confirm your unique Support Hub URL and any customisation needs (if included in your Plan). For example, you can add details of your own services.
03
Share Access To Your Hub
Share your Support Hub link with your students and staff aided by our Comms Guidance. Training and other bespoke assistance is available on request.
Vetted And Accessible Support Options
Connecting Students To Trusted Support
Pastoral care and student support services may not be viewed as an option for some students especially outside regular hours or during weekends and breaks. Some students prefer resolving issues independently, seeking support from channels they find more comfortable. Support Hub enables that to happen.
“Once we had agreed the set-up was implemented very quickly and effectively. Support is provided on an on-going basis to ensure that if we see any potential for development or added value, it is quickly acted upon. There are a range of assets that are customised for us and this has allowed us to publicise the service for both students and staff.
Our experience tells us that students all have different needs and we have found that using NSN to complement our face-to-face support and internal online resources provides greater information on available support networks and services for our students.”
David Marshall, Assistant Principal Student Experience, Glasgow Clyde College
FAQs
Frequently Asked Questions
Support Hub is a website, not an app. This helps us to deliver seamless access for all users across devices without the need any downloads. No download or log-in required to access it! Just share the link to your own Support Hub site or integration.
Yes, each Support Hub is unique to each partner. This helps to amplify your brands social ethos, deliver a seamless experience and access insights on those who you are supporting.
Yes, Support Hub can also be easily added to your own site or app through a widget. All data is dynamically updated in the backend so you will always have the most up-to-date version.
Safeguarding vulnerable people and helping, not hindering, access to support are our top priorities. We have award-winning experience in this area. Our market-leading data quality strategy, processes and controls help us to achieve this.
No, we firmly and passionately believe in safeguarding users. Scraping content or merging content from external sources with lower data quality standards can lead to disappointment, confusion or further harm, ultimately setting someone back in their journey to support.
Yes, you are able to easily add and edit your own content on our Standard, Premium and Enterprise plans. This ranges from adding your logo and information on your own support services through to full editorial control of content.
A Collaborative Network
Trusted By
Join our growing network of partners to help your audiences and communities to connect with support services.
Shaping A Better Future Together
Amplifying Social Impact
By partnering with us your customers benefit, your people benefit, your business benefits and wider society benefits.
Charities, community, and voluntary groups that deliver many essential support services need help as well. That’s why, as a Social Enterprise and Community Interest Company, we work closely with them to champion, support, and reward their work.
