Enhance Customer Satisfaction

Make Customers Feel Valued

Our tool helps your team navigate tough conversations with clarity and care, ensuring customers feel heard, valued, and supported—without overstepping the line.

Simplify customer care

Delivering memorable and consistent customer service is hard. NSN provides the tools you need to optimise your customer strategies and stand out from the rest.

1 in 3

Customer advisers encounter customers’ personal problems during every shift

75%

Of customer advisers do not feel confident replying to customers’ personal problems

94%

Of customer advisers agree that NSN’s Support Hub helps them to respond

Create meaningful connections with NSN

Guide customers to tailored support efficiently

Use our tools to guide and empower customers to discover the exact services they need, enhancing satisfaction and trust by providing an easy support channel.

Equip your team to handle challenging interactions

Provide your frontline agents with the tools and training to confidently navigate through discussions with care, ensuring every customer feels heard and valued.

Leverage data to improve customer experiences

Use our analytics to uncover key insights into customer needs, allowing you to refine support strategies and focus on what matters most.

Elevate customer experience with a one-stop solution for signposting, referrals and support data

Bring your entire team on board to support customers in need

Customer Service & CX

Enable agents to connect customers with external support services and use data to refine customer journeys and offer proactive support to boost satisfaction.

Digital & Marketing

Integrate Support Hub into digital platforms and use data to inform targeted marketing campaigns and personalised content, strengthening customer engagement.

Customer Strategy & Growth

Guide product development and engagement strategies with customer needs data and differentiate from competitors by investing in customer wellbeing.

Extensive topic scope

Easily find help for any life challenge

Find help for any problem, any time with an index of over 1,000 problem categories. 

Comprehensive support options

Boost engagement with tailored support

Provide a range of resources for your customers to pick what they feel best suits their needs.

Anonymised Insights

Enhance customer wellbeing through data-driven strategies

Access usage reports to understand key problem areas and popular services.

Flexible deployment options

Integrates seamlessly with your current tools

Easily add Support Hub as a support channel wherever it makes sense.

Vulnerable Customers

Demonstrate compliance

Implement tools and processes to meet requirements relating to vulnerable customers and customer care.

Frequently Asked Questions

Absolutely! Our platform is designed to be flexible and customisable. You can easily add and promote your own or other services within the Support Hub. This allows your customers to access all available resources in one centralised location, making it easier for them to find and utilise the support they need. You can also highlight specific services, set preferences, and provide direct links to other services or partnerships you have in place, ensuring maximum visibility and engagement.

Promoting the Support Hub to your customers is key to driving engagement. Here are some strategies you can use: 

  • Targeted Communication: Send personalised emails or newsletters to your customers, introducing the platform and highlighting how it can benefit them.  
  • Website Integration: Feature the platform prominently on your website, with clear calls-to-action and detailed explanations of its features. Consider creating a dedicated landing page to provide in-depth information. 
  • Social Media Campaigns: Leverage your social media channels to raise awareness. Share regular updates, success stories, and tips on how customers can make the most of the platform. 
  • Partnership Networks: Collaborate with your partners to co-promote the platform, reaching a broader audience through trusted networks. 
  • In-App Messaging and Notifications: If you have an existing app or customer portal, use in-app messaging to inform customers about the new platform and guide them on how to access it. 
  • Frontline Training: Providing training to your existing team and new joiners about Support Hub and embed it into the tools available to them in-person (e.g. posters, leaflets) or remote contact (e.g. prompts to share the link during calls). 

 

These strategies will help ensure that your customers are aware of the platform and understand how it can enhance their experience with your brand. 

When deployed you will receive our Comms Toolkit which includes boilerplate content, leaflet and poster templates and other content to assist. You can also request additional workshops or training sessions with the team. 

Yes, our platform is designed to address every life challenge, adapting to the evolving needs of your employees. Whether it’s seasonal concerns, such as help with kids over the holiday season, or feeling isolated at Christmas, or more significant global events like natural disasters or health crises, the Support Hub is constantly updated to provide relevant resources. This ensures that your employees have access to the support they need, whenever they need it, helping them navigate life’s ups and downs with confidence.

Support Hub meets the WCAG 2.2 AA accessibility standard and includes an additional accessibility widget providing instant accommodations for common disability profiles, from vision impairments to dyslexia and beyond.

Build a better support system for your customers today

Join leading organisations in embracing a more helpful and tailored approach to supporting customers and exceeding customer expectations with the National Support Network.