How YES Energy Solutions Streamlines Support and Saves Time with NSN
The Company
Meet YES Energy Solutions
YES Energy Solutions is a community interest company focused on reducing fuel poverty and CO₂ emissions by providing energy efficiency advice and home improvement solutions. In light of the UK’s cost-of-living crisis, YES empowers households with energy-saving guidance, low-carbon technology recommendations, and access to funding for home improvements. Currently, YES-supported individuals are saving over £500 annually on energy costs.
The Problem
Struggles with time-intensive, inconsistent signposting
Before working with NSN, YES Energy Solutions faced significant challenges in connecting vulnerable households with essential support. Their agents spent countless hours researching suitable organisations, delaying assistance and impacting customer satisfaction. Limited resources and time-intensive research meant YES couldn’t guarantee the accuracy or suitability of their signposting, hindering their ability to provide immediate, tailored support.
The Solution
Centralised Platform for Fast, Reliable Signposting
Partnering with NSN provided YES with a centralised platform for effective and efficient signposting. With NSN, YES agents can instantly access a broad range of support organisations in one place, allowing them to provide relevant resources during live calls. This integration has saved YES time, improved the accuracy of their guidance, and built stronger trust with clients.
YES chose NSN for its simplicity and the seamless integration with their advisory processes. The platform enabled access to an expanded network of support organisations, allowing agents to find the right help faster than ever. The rollout was smooth, and YES now benefits from valuable insights into customer needs and enhanced agent support.
“NSN has allowed me to build better trust and rapport with customers. It gives me the ability to offer further support, making customers feel confident discussing additional options with us.” – YES Energy Solutions Agent
The Results
Enhanced Engagement and Sustainable Community Impact
The implementation of NSN has transformed YES Energy Solutions’ support process. Within the first few months, over 1,000 householders have visited YES’s NSN homepage, leading to support connections and growing engagement. Agents have praised NSN’s accessibility and its range of support options, highlighting its positive impact on their client relationships.
“I was impressed by the variety of support available and the accessibility of the website, making it easy to find the best support route for each customer.”
Looking ahead, YES Energy Solutions sees NSN as a long-term partner in delivering ongoing support. By leveraging NSN, YES will continue connecting households with resources tailored to their evolving needs, ensuring impactful and sustainable community support.
