Market Leaders
Easily Connect People to the Support They Need
Our all-in-one support directory simplifies signposting, helping you connect individuals to the right services with confidence. Streamline support experiences and unify resources on a single platform.
Trusted across sectors
Signpost with confidence
Market-leading scope
UK-wide coverage
Daily monitoring
Next-level search
Unmatched data quality
Empower
Find Support Instantly
Give your users instant, unlimited access to your Support Hub, empowering them to find the help they need, anytime, anywhere.
- Open access - no log-ins or passwords needed
- Simple descriptions of thousands of services
- Call or connect directly through the Hub
Equip
Make It Easy To Offer Help
Equip teams with an easy way to support customers or colleagues, offering clear guidance on how to help, without overstepping the line or offering personal advice.
- Compassionate and consistent responses
- Share the Hub link with those who want help
- Easy, memorable phrases that roll off the tip of the tongue
The Go-To Resource
Add services to your Hub
Personalise your Hub by adding information about internal or external services that you want users to know about.
- Your listings appear above all other results
- Instantly publish and change your listings
- Editorial control can be assigned to one or more users
Monitor
Unlock NEW dATA
Anonymous usage data from your Support Hub will help you identify common pains and support needs – helping to spot new opportunities to optimise wellbeing spend, growth and partnerships.
- Identify priority areas for support and campaigns
- New insights for product or service development
- Report on positive impact and outcomes
Alignment
Blend with your brand
Co-brand your Hub to showcase the strength of your brand with your colours, logo, and more.
- Create more meaningful brand connections
- Edit design elements to suit your brand
- Access co-branded posters and other marketing materials
one platform, many benefits
End Users
- Reduces stress
- Improve wellbeing
- Become more resilient
- Feel heard & supported
Teams
- Reduce pressure
- Less emotional burnout
- Save time searching
- Confident in how to help
Business
- Better brand experiences
- Streamline support channels
- A more engaged workforce
- Demonstrate compliance
Testimonials
what our clients say
Glasgow Clyde College
The City of Edinburgh Council
The Prince's Trust
CEIS
FedCap Employment
Nightline Association
FAQs
Signposting refers to the process of providing information, guidance, or direction to people about relevant support services, resources, or organisations that can assist them with their specific needs or challenges. It can be Directed (where the person in need finds help themselves through information provided), or Assisted (where someone actively helps the person in need to identify specific services). Support Hub assists with both methods.
Support Hub contains information on thousands of vetted support services, guidance and resources available at a national level across England, Scotland, Wales and Northern Ireland. This includes helplines, self-help apps, online information and other helpful tools and resources.
Support Hub is a comprehensive resource and covers over 1,000 common life challenges. At a high-level, this spans mental health, health, relationships, family, work, housing, money, crime, pets and other areas. We continually add to this as the landscape evolves with current events.
National Support Network has developed market-leading strategies, processes and controls to safeguard users. There is a multiple stage vetting process before any information is published, then ongoing human-led and tech-enabled reviews to check data is still correct and meets our requirements as the support landscape evolves. We have many requirements, for example with regard to Suitability we consider aspects such as quality, relevance, and authority.
Yes. Many of our existing clients have adopted Support Hub as a key feature of both their Customer Support and Employee Support programmes, to complement other benefits which they may already have in place such as employee helplines.
