A plan for every organisation's needs
Share your Support Hub. Customise content. Get new data. All with NSN.
Essentials
For small companies
£1039/month
Billed annually
£1143 billed monthly
Included:
- Support Hub site
- Full UK coverage
- Comms Toolkit
- Online training video
Premium
For mid-size companies
£1659/month
Billed annually
£1824 billed monthly
Everything in Essentials plus:
- Analytics access
- Add resources
- Customise content
- Add to your site/app
- Two admin user seats
- Team training
- 3 custom promo materials
- Custom training video
- Pay-it-forward (donate a Hub to a charity)
Enterprise
For larger companies
Custom Pricing
Everything in Premium plus access to:
- Local search
- International coverage
- Campaign tracking
- API access
- Unlimited admin users
- Customise Hub content
- Unlimited promo materials
- Hub outreach workshop
- Live training options
- Third-party connections
- Account manager
- Priority support
Cancel anytime, no commitment
Compare plans
Support Hub: Our in-house curated and maintained support services directory
All life challenges
Locations covered
All UK
All UK
All UK. International (optional)
Local search capabilities
Analytics: Anonymised usage data from your Support Hub(s)
Analytics access: Understand the support needs of your users.
Email reporting: Usage analytics delivered straight to your inbox.
Campaign tracking: Create unique links to compare usage between groups.
Deployment Options: Where users find your Hub
Support Hub site: A unique link to your co-branded Hub.
Support Hub module: Easily add the Hub to your site/app.
API access: Pull raw Support Hub data for system integration.
Customisation: Tailor your Hub to suit your audience
Logo: Add your logo to the Hub header
Content: Add homepage content to highlight key information to users.
Listings: Add resources to promote internal or other services above external options.
Trending topics: Highlight key topics of interest below the search bar.
Support Hub content: Pre-set filters for users and control topics or results shown.
Marketing: Promoting your Hub to maximise engagement
Comms Toolkit: Boilerplate content, tips and templates (flyers etc.) to promote your Hub.
Branded marketing collateral: Custom posters, email signatures etc. *Printing costs may apply.
Three designs
Hub Outreach Workshop: Invite key stakeholders to a workshop to explore how to maximise usage.
Training: Provide your teams with the knowledge
Online training video: A short clip to share with teams on how the Hub works.
Customised training video: A short customised clip to share with teams on how your Hub works.
Vulnerability and Hub team training: Customisable to your requirements – live online or in-person. One session included in Enterprise plan.
Joined-up journeys: We will work with other service partners to create a seamless journey
Joined-up journeys: Connect and refer between the Hub and other third-party party services you have in place
Add-on
Pay-it-Forward: Improving access to support by supporting charities
Donate a Support Hub to a charity of your choice, or from our waitlist
Account Management
Email support
Dedicated account manager, phone and priority support
Frequently Asked Questions
If you would like two or more Support Hubs, such as one for your employees and one for your customers, or across different brands, discounts are available. Contact us for further information.
Rates shown here exclude VAT.
We can issue an annual invoice with payment via PO and/or credit card or BACS transfer. Please contact sales for more information.
We would love to help make Support Hub more accessible for your charity. We offer a pay-it-forward scheme where you may be eligible to join our waiting list for a free Support Hub. Otherwise, you may be eligible for a 50% discount. Please visit our Third Sector page and join our next call to learn more.
Yes, you can upgrade or downgrade at any time. If you upgrade, you’ll only pay a prorated amount for the rest of the billing cycle. If you choose to downgrade, the change will take effect at the end of that billing cycle.
If you no longer wish to use Support Hub, you may cancel at any time. You’ll still have access to your paid plan for the remainder of your billing cycle.
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