Absolutely! Our platform is designed to be flexible and customisable. You can easily add and promote your own or other services within the Support Hub. This allows your customers to access all available resources in one centralised location, making it easier for them to find and utilise the support they need. You can also highlight specific services, set preferences, and provide direct links to other services or partnerships you have in place, ensuring maximum visibility and engagement.

Promoting the Support Hub to your customers is key to driving engagement. Here are some strategies you can use: 

• Targeted Communication: Send personalised emails or newsletters to your customers, introducing the platform and highlighting how it can benefit them.  

• Website Integration: Feature the platform prominently on your website, with clear calls-to-action and detailed explanations of its features. Consider creating a dedicated landing page to provide in-depth information. 

• Social Media Campaigns: Leverage your social media channels to raise awareness. Share regular updates, success stories, and tips on how customers can make the most of the platform. 

• Partnership Networks: Collaborate with your partners to co-promote the platform, reaching a broader audience through trusted networks. 

• In-App Messaging and Notifications: If you have an existing app or customer portal, use in-app messaging to inform customers about the new platform and guide them on how to access it. 
• Frontline Training: Providing training to your existing team and new joiners about Support Hub and embed it into the tools available to them in-person (e.g. posters, leaflets) or remote contact (e.g. prompts to share the link during calls). 

These strategies will help ensure that your customers are aware of the platform and understand how it can enhance their experience with your brand. 

When deployed you will receive our Comms Toolkit which includes boilerplate content, leaflet and poster templates and other content to assist. You can also request additional workshops or training sessions with the team. 

Yes, our platform is designed to address every life challenge, adapting to the evolving needs of your customers. Whether it’s seasonal concerns, such as isolation over the festive period, or more significant global events like natural disasters or health crises, the Support Hub topic index is constantly updated to provide relevant resources. This ensures that your customers have access to the support they need, whenever they need it, helping them navigate life’s ups and downs with confidence.

Support Hub meets the WCAG 2.2 AA accessibility standard and includes an additional accessibility widget providing instant accommodations for common disability profiles, from vision impairments to dyslexia and beyond.

This can be achieved through custom links. For example, custom links for different channels or customer segments.

Yes, the BSI Kitemark for Service Excellence includes strict standards to ensure top-quality customer service, such as BS 8477 and ISO 10002. These standards focus not only on customer satisfaction but also on how businesses manage and address customer needs, including directing them to appropriate external support when necessary. Signposting customers to relevant support services, especially in sectors dealing with vulnerable individuals, helps meet these standards by ensuring their wider needs are acknowledged and properly addressed. This improves customer satisfaction and experience, which aligns with the Kitemark’s focus on putting customers first and building trust through quality service.