Simple, transparent pricing
Build your own one-stop shop with your Core Support Hub and Add-ons.
Core Support Hub
£19,908/year
Billed annually. Excl. VAT
£1,659/month equivalent
Everything you need to launch and run a trusted Support Hub.
Included in every Support Hub:
- Co-branded Support Hub with your logo
- Curated UK national support directory
- WCAG-AA web accessible compliant platform
- Accessibility tool to adapt text size, contrast etc.
- Two admin user seats
- Usage analytics & reporting dashboard
- Usage analytics email reports
- Pay-it-forward: Donate a Support Hub to a charity
- Add Custom Resources to your Hub
- Pin Custom Resources to homepage
- Pin Custom Resources to results pages
- Customise homepage quick links to topics
- Co-branded Collateral Kit to raise awareness
- 30 mins online onboarding training
- Access to monthly Community Hub calls
- Dedicated account manager
Optional Add-ons
enhanced customisation Pack
For small companies
£1,595/year
Billed annually. Excl. VAT
Align your Support Hub more closely with your brand identity.
Included:
- Align your core Hub colours to match your brand palette
- Adapt Custom Resources to match your brand palette
- Hide specific resources or providers
- Add Custom Filters to help users navigate Custom Resources
- Highlight trending topics in brand colours
Enhanced Onboarding Pack
For small companies
£1,645
Billed annually. Excl. VAT
Additional onboarding, Collateral Kits and merch also available on request.
Included:
- Six online onboarding sessions (or two in-person, travel billed separately)
- Six additional Collateral Kits with custom links (or £600 merch credit)
- Unlimited admin user seats
Enhanced Accessibility Pack
For small companies
£1,795/year
Billed annually. Excl. VAT
Facilitate increased accessibility for users.
Included:
- On-demand translation in 60+ languages
Enhanced Insight & Impact Pack
For small companies
£4,495/year
Billed annually. Excl. VAT
Make better informed decisions with more detailed analytics.
Included:
- Create and segment analytics across user groups
- Segment and exclude corporate IPs from reports
Enhanced Training Pack
For small companies
Starting at £1,995
Billed annually. Excl. VAT
Embed behaviour change, quality uplift, confidence and consistency across frontline and leadership teams.
Included:
- 1 × 3-hour specialist training session annually. Max. 12 participants per cohort
- Repeat and follow-up sessions available
Local Resources Pack
For small companies
Custom pricing
Billed annually. Excl. VAT
Help users find up-to-date information on local support services.
Included:
- Display custom resources on a map (maintained by your team)
- NSN researchers curate, maintain and update local service information for specified regions and topics.
Essentials
For small companies
£12,468/year
Billed annually
£1,039/month equivalent
Best for small organisations without existing support pathways or analytics needs.
Included:
- Support Hub site
- Full UK coverage
- Comms Toolkit
- Monthly community calls
Premium
For mid-size companies
£19,908/year
Billed annually
£1,659/month equivalent
Best for organisations expanding their support offer that want analytics, content control and training.
Everything in Essentials plus:
- Analytics access
- Add resources
- Customise content
- Add to your site/app
- Two admin user seats
- Online team training
- 3 custom promo materials
- Account manager
Most Popular
Enterprise
For larger companies
Custom Pricing
Best for complex or multi-region organisations requiring advanced and bespoke solutions.
Everything in Premium plus access to:
- Local search
- International coverage
- Campaign tracking
- API access
- Unlimited admin users
- Customise Hub content
- Unlimited promo materials
- Hub outreach workshop
- Live training options
- Third-party connections
- Priority support
Transparent pricing. No usage limits or hidden fees
Compare plans
Support Hub: Our in-house curated and maintained support services directory
1,000+ life challenges
Locations covered
All UK
All UK
All UK. International (optional)
Local search capabilities
Deployment Options: Where users find your Hub
Support Hub site: A unique link to your co-branded Hub.
Support Hub module: Easily add the Hub to your site/app.
Data dashboard: Understand the support needs of your users and download reports.
Analytics: Anonymised usage data from your Support Hub(s)
API access: Pull raw Support Hub data for system integration.
Email reporting: Usage analytics delivered straight to your inbox.
Campaign tracking: Create unique links to segment and compare usage.
Add-on
£3,995/year
Branding: Adapt your Hub to match your brand
Logo: Add your logo to your Hub header
Styling: Adapt colours to match your brand.
Add-on
£1,495/year
Customisation: Tailor your Hub to suit your audience
Trending topics: Highlight key topics of interest below the search bar.
Listings: Add resources to promote internal or other services above external options.
Content: Add homepage content to highlight key information to users.
Providers: Hide listings from providers that you do not want shown.
Support Hub content: Pre-set filters for users and control topics or results shown.
Marketing: Promoting your Hub to maximise engagement
Branded marketing collateral: Custom posters, email signatures etc. *Printing costs may apply.
Three designs
Hub Outreach Workshop: Invite key stakeholders to a workshop to explore how to maximise usage.
Training: Provide your teams with the knowledge
Online training: A 30 minutes online session for your teams on how the Hub works.
Vulnerability and Hub team training: Customisable to your requirements – live online or in-person.
Accessibility: Making your Hub accessible for your audience
Web Content Accessibility: WCAG-AA compliant platform
Accessibility tool: User options including text size, colour contrast etc.
Language Translation: Hub content in 60+ languages
Add-on
£995/year
Add-on
£995/year
Joined-up journeys: We will work with other service partners to create a seamless journey
Joined-up journeys: Connect and refer between the Hub and other third-party party services you have in place
Add-on
Pay-it-Forward: Improving access to support by supporting charities
Donate a Support Hub license to a charity of your choice
Account Management
Email support
Monthly Community Calls
Dedicated account manager, phone and priority support
Frequently Asked Questions
If you would like two or more Support Hubs, such as one for your employees and one for your customers, or across different brands, discounts are available. Contact us for further information.
Rates shown here exclude VAT.
We can issue an annual invoice with payment via PO and/or credit card or BACS transfer. Please contact sales for more information.
The majority of our clients already work with other support providers, e.g. online benefits or grants tools, or external advice partners. We can easily facilitate and be part of joined-up journeys. For example, Custom Resources means you can raise awareness of your other support initiatives, and we can train external advice partners in how to use and promote your Hub too.
We would love to help make Support Hub more accessible for your charity. We offer a pay-it-forward scheme where you may be eligible to join our waiting list for a free Support Hub. Otherwise, you may be eligible for a 50% discount. Please visit our Third Sector page and join our next call to learn more.
Yes, you can upgrade or downgrade at any time. If you upgrade, you’ll only pay a prorated amount for the rest of the billing cycle. If you choose to downgrade, the change will take effect at the end of that billing cycle.
If you no longer wish to use Support Hub, you may cancel at any time. You’ll still have access to your paid plan for the remainder of your billing cycle.
The UK's most comprehensive support directory
Trusted by companies large and small.
