A plan for every organisation's needs
Share access to Support Hub. Customise content. Get new insights. All with NSN.
Basic
For small private practices
£89/month
Billed annually
Free includes:
- 100 visits/month
- One UK country
- Thousands of resources
Essentials
For small companies
£693/month
Billed annually
£825 billed monthly
Everything in Basic plus:
- 1000 visits/month
- Analytics access
- Comms Toolkit
- Email support
- Integration (option)
Premium
For mid-size companies
£1029/month
Billed annually
£1225 billed monthly
Everything in Essentials plus:
- Unlimited visits
- Full UK Coverage
- Analytics reports
- Pay-it-forward
- Add branding
- Team Workshop
- Phone support
- Branded marketing
Enterprise
For larger companies
Custom Pricing
Everything in Premium plus access to:
- UK & Ireland
- Custom content
- Local search
- Add Resources
- Campaign tracking
- Enterprise API
- Custom domain
- Team training
- Third-party integrations
- Account manager
- Priority support
Cancel anytime, no commitment
Compare plans
Core Functionality
Information on thousands of services
All life challenges
Monthly visitor limit
100
1000
Unlimited
Unlimited
Locations covered
One UK country
One UK country
All UK
UK & Ireland (optional)
Local search
Analytics (anonymised)
Platform access
Email reporting
Campaign tracking
Deployment Options
Support Hub website
Integrate into your platform
API access
Customisation
Add branding
Add homepage content
Add resources to your Hub
Control Hub directory content
Marketing
Comms Toolkit
Branded marketing collateral
Team Workshop
Training
Team training (customisable)
Add-on
Third-party Integration
Joined-up journeys with Partner services
Add-on
Pay-it-Forward (free)
Donate a Support Hub to a charity of your choice, or from our waitlist
Account Management
Email support
Phone support
Dedicated account manager and priority support
Frequently Asked Questions
If you would like two Support Hubs, such as one for your employees and one for your customers, we provide a 20% discount on the lower cost Hub.
Rates shown here exclude VAT.
We can issue an annual invoice with payment via PO and/or credit card or BACS transfer. Please contact sales for more information.
If you reach (or are over) our usage limits, you’ll still be able to access Support Hub temporarily. We’ll notify you of the overage and we will notify and arrange for your upgrade to a new plan.
We would love to help make Support Hub more accessible for your charity. We offer a pay-it-forward scheme where you may be eligible to join our waiting list for a free Support Hub. Otherwise, you may be eligible for a 50% discount. Please visit our Third Sector page and join our next call to learn more.
Yes, you can upgrade or downgrade at any time. If you upgrade, you’ll only pay a prorated amount for the rest of the billing cycle. If you choose to downgrade, it’ll take effect at the end of that billing cycle.
If you no longer wish to use Support Hub, you may cancel at any time. You’ll still have access to your paid plan for the remainder of your billing cycle.
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