Enhance Customer Satisfaction
Make Customers Feel Valued
Our tool helps your team navigate tough conversations with clarity and care, ensuring customers feel heard, valued, and supported—without overstepping the line.
Simplify customer care
Delivering memorable and consistent customer service is hard. NSN provides the tools you need to optimise your customer strategies and stand out from the rest.
1 in 3
Customer advisers encounter customers’ personal problems during every shift
75%
Of customer advisers do not feel confident replying to customers’ personal problems
94%
Of customer advisers agree that NSN’s Support Hub helps them to respond
Create meaningful connections with NSN
Guide customers to tailored support efficiently
Use our tools to guide and empower customers to discover the exact services they need, enhancing satisfaction and trust by providing an easy support channel.
Equip your team to handle challenging interactions
Provide your frontline agents with the tools and training to confidently navigate through discussions with care, ensuring every customer feels heard and valued.
Leverage data to improve customer experiences
Use our analytics to uncover key insights into customer needs, allowing you to refine support strategies and focus on what matters most.
Elevate customer experience with a one-stop solution for signposting, referrals and support data
Bring your entire team on board to support customers in need
Customer Service & CX
Enable agents to connect customers with external support services and use data to refine customer journeys and offer proactive support to boost satisfaction.
Digital & Marketing
Integrate Support Hub into digital platforms and use data to inform targeted marketing campaigns and personalised content, strengthening customer engagement.
Customer Strategy & Growth
Guide product development and engagement strategies with customer needs data and differentiate from competitors by investing in customer wellbeing.
Extensive topic scope
Easily find help for any life challenge
Find help for any problem, any time with an index of over 1,000 problem categories.
- Easily search based on problem faced or browse topics
- Improve wellbeing by sharing a one-stop platform to find help for any life problem imaginable
- Raise awareness of other support initiatives by adding content to topic areas
Comprehensive support options
Boost engagement with tailored support
Provide a range of resources for your customers to pick what they feel best suits their needs.
- Customers can filter resources to find their most relevant options
- Increase support engagement by offering personalised support that aligns with individual needs
- Ensure that customers from diverse backgrounds and lifestyles feel seen, understood and supported
Anonymised Insights
Enhance customer wellbeing through data-driven strategies
Access usage reports to understand key problem areas and popular services.
- Uncover new insights into customer support needs
- Refine your support strategies by focusing on the areas that matter most
- Maintaining confidentiality and trust while building effective support initiatives
Flexible deployment options
Integrates seamlessly with your current tools
Easily add Support Hub as a support channel wherever it makes sense.
- Share Support Hub as a separate site or easily add it to your current website, app or platform
- Maximise reach and usage by sharing it within customer journeys
- Requires zero IT involvement to be put in place
Vulnerable Customers
Demonstrate compliance
Implement tools and processes to meet requirements relating to vulnerable customers and customer care.
- Make customers aware of support options
- Equip frontline staff to help customers
- Report on customer needs and outcomes
Frequently Asked Questions
Absolutely! Our platform is designed to be flexible and customisable. You can easily add and promote your own or other services within the Support Hub. This allows your customers to access all available resources in one centralised location, making it easier for them to find and utilise the support they need. You can also highlight specific services, set preferences, and provide direct links to other services or partnerships you have in place, ensuring maximum visibility and engagement.
Promoting the Support Hub to your customers is key to driving engagement. Here are some strategies you can use:
- Targeted Communication: Send personalised emails or newsletters to your customers, introducing the platform and highlighting how it can benefit them.
- Website Integration: Feature the platform prominently on your website, with clear calls-to-action and detailed explanations of its features. Consider creating a dedicated landing page to provide in-depth information.
- Social Media Campaigns: Leverage your social media channels to raise awareness. Share regular updates, success stories, and tips on how customers can make the most of the platform.
- Partnership Networks: Collaborate with your partners to co-promote the platform, reaching a broader audience through trusted networks.
- In-App Messaging and Notifications: If you have an existing app or customer portal, use in-app messaging to inform customers about the new platform and guide them on how to access it.
- Frontline Training: Providing training to your existing team and new joiners about Support Hub and embed it into the tools available to them in-person (e.g. posters, leaflets) or remote contact (e.g. prompts to share the link during calls).
These strategies will help ensure that your customers are aware of the platform and understand how it can enhance their experience with your brand.
When deployed you will receive our Comms Toolkit which includes boilerplate content, leaflet and poster templates and other content to assist. You can also request additional workshops or training sessions with the team.
Yes, our platform is designed to address every life challenge, adapting to the evolving needs of your employees. Whether it’s seasonal concerns, such as help with kids over the holiday season, or feeling isolated at Christmas, or more significant global events like natural disasters or health crises, the Support Hub is constantly updated to provide relevant resources. This ensures that your employees have access to the support they need, whenever they need it, helping them navigate life’s ups and downs with confidence.
Support Hub meets the WCAG 2.2 AA accessibility standard and includes an additional accessibility widget providing instant accommodations for common disability profiles, from vision impairments to dyslexia and beyond.
Build a better support system for your customers today
Join leading organisations in embracing a more helpful and tailored approach to supporting customers and exceeding customer expectations with the National Support Network.
