NSN for Employment Support
Improving wellbeing for sustainable employment
Give your service users a helping hand in every aspect of life. With over 1,000 issues covered, the NSN Support Hub connects them to expert support services, enhancing their wellbeing so they stand the best chance for securing and sustaining employment.
No Closed Door
Help Service Users Find More Appropriate Assistance
The volume, complexity, and sensitivity of service users’ personal situations can make cases more challenging for your teams. Often service users require support outside of their area of expertise but it isn’t easy to know where to point them.
The NSN Support Hub equips your teams with the confidence to respond effectively, by directing service users to expert help for any issue, at any time.
There when needed
Help those who are Harder to Reach
Not all service users will feel comfortable sharing personal problems. By providing a link to the Support Hub at key touchpoints and across campaigns, you offer them an easy way to find help whenever they need it.
Free up time to focus on core services
Market-leading scope
UK-wide coverage
Daily monitoring
Next-level search
Unmatched data quality
Signpost
Equip all staff and service users with Support Hub to discover support that’s right for them, building satisfaction and trust by providing an easy support channel.
Customise
Add your own branding and raise awareness of your support services and partnerships, providing a one-stop hub for anyone facing personal challenges.
Share
Share your Support Hub link, whether hosted on our external site or your own platforms. Our Communications Toolkit offers ideas and resources to help promote it widely.
Report
Access new anonymised data on the support needs of service users. This can be useful for analysis, decision-making and to evidence delivery of positive outcomes.
Building resilience
Unlock a new way to support all service users
The Support Hub can be used to find support to address other life challenges that can negatively impact employment opportunities.
- Local support teams can use Support Hub as a quick-reference tool to further help those in need
- Remote teams are equipped to respond compassionately and offer a route to alternative help
- Reach those who are less likely to share personal problems by proactively sharing Support Hub with all service users
Support Trends
We analyse your Support Hub data to compile a weekly, monthly or quarterly report – delivered to your inbox – with insights tailored to your service users, informing you of the key challenges they are facing.
Support Trends
We analyse your Support Hub data to compile a weekly, monthly or quarterly report – delivered to your inbox – with insights tailored to your customers, informing you of the key challenges they are facing.
Comms & Training
The Comms Toolkit gives you access to boilerplate content, tips and collateral to assist in raising awareness of Support Hub with ease. Staff training is also available and can be delivered remotely or in-person.
Comms & Training
The Comms Toolkit gives you access to boilerplate content, tips and collateral to assist in raising awareness of Support Hub with ease. Staff training is also available and can be delivered remotely or in-person.
Pay-it-forward
Donate Support Hub to a charity of your choice, or to a charity on our waiting list. This helps them to alleviate the need to maintain their own directory, allowing them to streamline resources and help more people.
Pay-it-forward
Donate Support Hub to a charity of your choice, or to a charity on our waiting list. This helps them to alleviate the need to maintain their own directory, streamline resources and help more people.
Support Trends
We analyse your Support Hub data to compile a weekly, monthly or quarterly report – delivered to your inbox – with insights tailored to your service users, informing you of the key challenges they are facing.
Comms & Training
The Comms Toolkit gives you access to ideas, content and collateral to maximise awareness of Support Hub with ease. Staff training is also available and can be delivered remotely or in-person.
Pay-it-forward
Donate Support Hub to a charity of your choice or to a charity on our waiting list. This helps them to alleviate the need to maintain their own directory, to streamline resources and help more people.
It's time for a better, more tailored signposting approach.
Our H1 2024 analysis of over 35,000 users revealed that 99.6% chose support options other than the traditionally signposted charities (Samaritans, StepChange, and Cruse Bereavement).
Each individual’s journey is unique, and many support options may better suit their needs.
NSN’s Support Hub offers your service users immediate access to help tailored to their individual and diverse needs, circumstances and preferences.
Equipping your teams to improve more sustainable employment prospects.
Frequently Asked Questions
Absolutely! Our platform is designed to be flexible and customisable. You can easily add and promote your own or other services within the Support Hub. This allows your customers to access all available resources in one centralised location, making it easier for them to find and utilise the support they need. You can also highlight specific services, set preferences, and provide direct links to other services or partnerships you have in place, ensuring maximum visibility and engagement.
Promoting the Support Hub to your service users is key to driving engagement. Here are some strategies you can use:
- Targeted Communication: Send personalised emails or newsletters to your service users, introducing the platform and highlighting how it can benefit them.
- Website Integration: Feature the platform prominently on your website, with clear calls-to-action and detailed explanations of its features. Consider creating a dedicated landing page to provide in-depth information.
- Social Media Campaigns: Leverage your social media channels to raise awareness. Share regular updates, success stories, and tips on how service users can make the most of the platform.
- Partnership Networks: Collaborate with your partners to co-promote the platform, reaching a broader audience through trusted networks.
- In-App Messaging and Notifications: If you have an existing app or service user portal, use in-app messaging to inform customers about the new platform and guide them on how to access it.
- Frontline Training: Providing training to your existing team and new joiners about Support Hub and embed it into the tools available to them in-person (e.g. posters, leaflets) or remote contact (e.g. prompts to share the link during calls).
These strategies will help ensure that your service users are aware of the platform and understand how it can enhance their experience with your brand.
When deployed you will receive our Comms Toolkit which includes boilerplate content, leaflet and poster templates and other content to assist. You can also request additional workshops or training sessions with the team.
Yes, our platform is designed to address every life challenge, adapting to the evolving needs of your service users. Whether it’s seasonal concerns, such as isolation over the festive period, or more significant global events like natural disasters or health crises, the Support Hub topic index is constantly updated to provide relevant resources. This ensures that your service users have access to the support they need, whenever they need it, helping them navigate life’s ups and downs with confidence.
Support Hub meets the WCAG 2.2 AA accessibility standard and includes an additional accessibility widget providing instant accommodations for common disability profiles, from vision impairments to dyslexia and beyond.
This can be achieved through custom links. For example, custom links for different channels or service users segments.
Offer better support for your service users today
Join leading organisations in embracing a more helpful and tailored signposting approach with the National Support Network.
