Hub Insights
Perfect your support strategies without the guesswork
Gain insights into user support needs and preferences for a clearer understanding of what matters most.
Trusted across sectors
Unlock new data
Analyse trends over time
Track campaign success
Report positive impact
Understand support needs
Save hours researching
Monitor
Hub Insights
Anonymous usage data from your Support Hub will help you identify common pains and support needs – helping to spot new opportunities to optimise wellbeing spend, growth and partnerships.
- Identify priority areas for support and campaigns
- New insights for product or service development
- Report on positive impact and outcomes
Key features and benefits
Reporting
- Online dashboard
- Reports direct to your inbox
- Download custom reports
Analysis
- Monitor key trends
- Compare time periods
- Compare campaigns
Insights
- Soon, you'll be able to access insights on general trends across different geographies
FAQs
Access anonymised data on how users interact with your Support Hub, including the most frequently visited topics and the most engaged support providers. We do not collect any personal data, logins, or passwords, and we do not use cookies.
Create unique links tailored to your campaigns, such as one for email and another for postal campaigns. This allows you to compare engagement across different campaigns or user groups.
Basic Insights Access is included in our Essentials plan, with other features such as email reports and campaign tracking available on other plans. For futher information please refer to our Pricing page.
Yes, you can share access with as many users as you need.
Offer better support and get new data today
Join leading organisations in embracing a more helpful and tailored signposting approach with the National Support Network.
