Why Support Hub?
Connect People To The Support They Need
What Is Support Hub?
Support Hub is an online directory containing carefully-curated information on thousands of external services including helplines, self-help resources, and support groups for any personal challenge or life event.
SUPPORT HUB PROVIDES
QUALITY
Safeguard Users
Our Data Quality processes and controls, including vetting against strict Suitability Criteria by our Research and Data Quality teams, are market-leading.
SCOPE
For Any Problem
VARIETY
For Unique Needs
There is no one-size-fits-all solution. Users can find support options tailored to their background, demographics, circumstances, and preferences.
For Anyone Anywhere
A National Safety Net
Information on national services across the UK including:
- Advice through helplines or online channels
- Local and online support groups
- Self-help resources and apps
Safeguarding Communities
Our Wiki-Style Approach
We passionately believe that our human-led and technology-enabled approach provides better clarity, accuracy and critical evaluation of services to safeguard your communities.
The Support Hub directory continuously evolves through collaborative efforts between our teams, partners, and the communities we serve. For instance, we engage in crowdsourcing content on new services to better meet your needs.
Support Hub Plans
Basic
Support Hub
- Support Hub Site Link
- 3000+ Support Options
- UK-Wide Coverage
Comms Assistance
- Comms Toolkit Access
- Poster Templates
Account Management
- Monthly Updates
Standard
Support Hub
- Support Hub Site Link
- 3000+ Support Options
- UK-Wide Coverage
Comms Assistance
- Comms Toolkit Access
- Posters With QR Code
Account Management
- Monthly Updates
- Account Manager
Branding
- Add Your Logo
- Add Homepage Content
Insights Platform
- Insights Platform Access
Pay It Forward
- Donate Support Hub To 1 Charity
Premium
Support Hub
- Support Hub Site Link
- 3000+ Support Options
- UK-Wide Coverage
- Customisable Widget
- API Integration
- Custom Workflow Solutions (Enterprise Plan)
Comms Assistance
- Comms Toolkit Access
- Custom Posters With QR Code
- Social Media Campaign Support
- Onboarding Meeting With Founder
Account Management
- Monthly Updates
- Account Manager
- Quarterly Meetings
Branding
- Add Your Logo
- Add Homepage Content
- Add Custom Fonts
- Add Custom Colours
Insights
- Insights Platform Access
- Aggregate NSN Insights
- Monthly Trends Analysis
Pay It Forward
- Donate Support Hub To 3 Charities
Content Curation
- Add Service Listings
- Edit Service Listings
- Edit Topic Index
- Pre-Filter Results
Custom pricing. Discounts are available for public, education and third-sector organisations.
A Collaborative Network
Trusted By
Join our growing network of partners to help your audiences and communities to connect with support services.
FAQs
Frequently Asked Questions
Support Hub is a website, not an app. This helps us to deliver seamless access for all users across devices without the need any downloads. No download or log-in required to access it! Just share the link to your own Support Hub site or integration.
Yes, each Support Hub is unique to each partner. This helps to amplify your brands social ethos, deliver a seamless experience and access insights on those who you are supporting.
Yes, Support Hub can also be easily added to your own site or app through a widget. All data is dynamically updated in the backend so you will always have the most up-to-date version.
Safeguarding vulnerable people and helping, not hindering, access to support are our top priorities. We have award-winning experience in this area. Our market-leading data quality strategy, processes and controls help us to achieve this.
No, we firmly and passionately believe in safeguarding users. Scraping content or merging content from external sources with lower data quality standards can lead to disappointment, confusion or further harm, ultimately setting someone back in their journey to support.
Yes, you are able to easily add and edit your own content on our Standard, Premium and Enterprise plans. This ranges from adding your logo and information on your own support services through to full editorial control of content.
Expertise Across Sectors
what can we do for you?
BUSINESSES
Drive better customer outcomes and experiences in a way that aligns with your brand’s social values.
LOCAL AUTHORITIES
A new digital pathway to support so that no one in your community falls through the cracks.
UNIVERSITIES & COLLEGES
Equip students with options for support at any time, including during out-of-hours and term breaks.
Housing Providers
Assist your tenants and communities to improve their quality of life by accessing support.
Employers
A safety net offering a range of support services reflective of your team's diversity and unique needs.
Charities & Non-profits
Championing and supporting your work. Learn more about how we can help including access to Support Hub.
Collaborating For Impact
What our partners say
This has been achieved by augmenting our local support network, with comprehensive signposting to a wide range of national support services. This project was delivered quickly and effectively and resulted in a search tool being embedded in the Council’s website.
This directory continues to evolve, with the addition of new services and further focused support. NSN has been an excellent partner, responsive to feedback and actively engaging with the Council as we continue to develop ways to promote this important tool."
Support Hub is an invaluable resource, acting as a safe and anonymous space, where employees can seek assistance for whatever they are struggling with.”
We offer a range of bespoke support services and have partnered with NSN to provide our students with an accessible information service on support that is available on a local and national scale.
This is particularly helpful for students who are unsure of what support they need so they can search and discover services or they can look at available support information independently if they feel nervous about talking to a member of staff. It also reassures students that College staff are available to help too.”
