Supporting Your Employees
Offer A Range Of Support Services
Times Are Challenging
Personal Challenges And Stresses Can Occur At Anytime
Many employees fall through the cracks of traditional workplace support schemes because:
- They they don’t feel like they’re right for their situations
- They would prefer to seek support themselves
- They want to access support in other ways
There's No One Size Fits All Approach Or Solution
Conventional approaches focus on mental health issues which are often the after effects. These effects could be minimised or avoided if help was found for other problems earlier – but it’s often hard to find because everyone is unique.
How can you offer support which better suits their needs?
Introducing Support Hub
Signpost Employees To Trusted Support Options
Support Hub is an online directory containing information on thousands of external services including helplines, self-help resources, and support groups for any personal challenge or life event.
“We were in search of a solution to support our staff, on a wide range of issues, many of which they might not feel comfortable discussing openly with line managers or colleagues. Support Hub is an invaluable resource, acting as a safe and anonymous space, where employees can seek assistance for whatever they are struggling with.”
Joanne Seagrave, Executive Operations Manager, CEIS
Support Hub
Serving All Support Needs
Offers a simple pathway to support options which may be better suited to individual situations and preferences, including for traditionally underrepresented groups.
Anonymised Analytics
New Insights
Track impact and identify key workforce issues to inform your wellbeing strategies. We can help you source help from our charity partners such as training and webinars.
Societal Benefits
A Collaborative Network
With our pay-it-forward scheme donate Support Hub to a charity of your choice and access new opportunities aligned with your wider CSR or ESG goals.
It's Easy To Put In Place
A Trusted Safety Net For All Your Teams
Traditional EAPs focus on advice delivery online or over the phone for some topics only. This generic approach doesn’t suit everyone and there are many other support channels out there that staff may be more comfortable to engage with. Support Hub gives your teams the freedom to discover trusted support services which fit their individual needs.
01
Sign Up For Your Free Trial
During your trial we’ll guide you to the best plan for your needs (the most popular is a co-branded external site but other options are available)
02
Customise Your Support Hub
Confirm your unique Support Hub URL and any customisation needs (if included in your Plan). For example, you can add details of other wellbeing services.
03
Share Access To Your Hub
Share your Support Hub link with your teams aided by our Comms Guidance and posters. Training and other bespoke assistance is available on request.
Reinforce A Caring Culture
Reinforcing Your Brand Values
Employees and their family members can then access Support Hub anytime, anywhere without the need to log-in. Not only does Support Hub provide an easy way to find help, it also shows your teams you genuinely care and are invested in everyone’s wellbeing, whatever their background, demographic or personal circumstances.
“The implementation process was incredibly quick and easy, and the platform itself is highly intuitive. Support Hub has seamlessly become a key part of our support network, offering our team a discreet and efficient means to find the help they need across various issues.”
Joanne Seagrave, Executive Operations Manager, CEIS
FAQs
Frequently Asked Questions
Support Hub is a website, not an app. This helps us to deliver seamless access for all users across devices without the need any downloads. No download or log-in required to access it! Just share the link to your own Support Hub site or integration.
Yes, each Support Hub is unique to each partner. This helps to amplify your brands social ethos, deliver a seamless experience and access insights on those who you are supporting.
Yes, Support Hub can also be easily added to your own site or app through a widget. All data is dynamically updated in the backend so you will always have the most up-to-date version.
Safeguarding vulnerable people and helping, not hindering, access to support are our top priorities. We have award-winning experience in this area. Our market-leading data quality strategy, processes and controls help us to achieve this.
No, we firmly and passionately believe in safeguarding users. Scraping content or merging content from external sources with lower data quality standards can lead to disappointment, confusion or further harm, ultimately setting someone back in their journey to support.
Yes, you are able to easily add and edit your own content on our Standard, Premium and Enterprise plans. This ranges from adding your logo and information on your own support services through to full editorial control of content.
A Collaborative Network
Trusted By
Join our growing network of partners to help your audiences and communities to connect with support services.
Shaping A Better Future Together
Amplifying Social Impact
By partnering with us your people benefit, your business benefits and wider society benefits.
Charities, community, and voluntary groups that deliver many essential support services need help as well. That’s why, as a Social Enterprise and Community Interest Company, we work closely with them to champion, support, and reward their work.
